Handshake interrupt

[Unregistered]

Hi,

Robert Gronbeck from Australia here, it's beem a while posting. Anyway...

Last night during my pizza delivery rounds I was at the front door of the person's house and as I gave them the pizza and with my free hand, with the change of coins in it, instead of giving him the change I put out my other hand and offered to shake their hand saying, "I haven't caught your name, I'm Robert" to which he shook my hand and said, "I'm Matt." I then told him I'd give him the change and began to put my hand forward to offer it, which he replied, "Ah, just keep it."

In retrospect, I submitted a handshake and introduction in place of giving the change to the customer and resulted in getting the tip.

Questions, comments, realizations?

Prosperously,

Robert Gronbeck

P.S. I didn't pre-meditate it. Although, being working for the same place for 8 months, I am intending on learning the names of the frequent customers I visit during the weeks and months. So it was premiditated to gain the name, just didn't realize it would cause him to give the tip when he had never offered this before.

[Terry (existing)]

It seems you suspect you did a handshake interupt action, but offer no evidence that this is so. If you wish to believe this, I have no problem, but would suggest you did much more than that, you learned the first lesson of a successful salesperson, customer satisfaction......
Once the transaction is complete, you are expected to leave, but when you hand over the product into the customers hand, you still have a further transaction to do in giving change, describing the benifits of the product or whatever. Should you choose this moment to make the customer feel good, you are doing what you should be doing, and asking the customers name is important to that customer since their name is important to them, and you are showing interest in that name, hence you have installed good feelings. The customer is therefor more inclined to buy the product, give a tip etc based on their altered feelings about you.....No big deal, except that you might consider doing more along the lines of sales, than delivering pizza's, which though an honourable way to earn a living, is not going to make you very rich.....

[skip]

Robert,

Interesting thought.

A tend to agree with Terry, but then I go off into a tangent. See Robert you did do an interrupt, but you didnt take it to a trance state.


You did do an interrupt, in that you did rearrange the 'natural flow' of the transcation. Deliver pizza, accept money, give change, say thank you and good by.

You interrupted the flow, thusly: Deliver pizza, accept money, introduce self, offer change ...

NOW I dont specifically see a DIRECT connection with doing that, and the person deciding to leave off the change, thereby giving you a tip.

BUT why dont you test it?

Try the same thing, a number of times, and see how often you are tipped.

Compare that with normal.

Try giving change in the normal manner, except you make sure that you give ones back, or at least one dollar in change, even if it isnt called for, so the customer does have convient tip money, out in hand, and see how often you are tipped.

Try other variations.

And while I agree with Terry that you are unlikely to get rich delivering pizzas, it doesnt mean you cant learn something, that will make you very prosperous.

There was a fellow who was selling milk shake mix to resturants. He tried to sell the mix to two brothers, who had a small hamburger stand, unsuccessfully. BUT he did notice that these two guys had a pretty good operation. So he tried to get them to expand, but they had already tried to do that unsucecessfully, and so he was unsuccessful in that as well. Then he convinced them to sell the business to him, and he began duplicating the resturant, over and over. To ensure quality, he made every new manager come to the origional place, and learn the entire operation, and he made everyone buy all their supplies from one source, him. The brothers were named McDonald, and the 'unsuccessful' milk shake salesman was named Ray Kroc.

skip

[Merlin]

This doesn't sound like any form of hypnosis.
Your response was likely surprising and comforting.

So, the response of your keeping the change.

[j0hnny#]

I'd say he was probably a bit embarresed - reaching out for change then you going to shake his hand and then introducing yourself. Stuff like that has happened to me before.. the situation is awkward and you just want to get out of it, I mean he phoned for a pizza - personally - you just want to pay for your pizza and go eat it with minimal conversation. I remember a time when I was sitting on the bus and this little girl (maybe 2-3) came up to where I was sitting and grabbed a bag of crisps of my seat and disappeared off the bus! shameless! Her mum noticed she had a bag of crisps and started shouting at her and askign whose they were... it was quite embarassing at the time, and I remember thinking, and saying just let her keep them... though of course it was only right I took them back, I mean it was just not in that kids best interests to get away with sh*t like that... blatant.... If she had come up chatted to me out of shear friendliness I probably would have given her a bag anyway.

Johnny

[Jonathan Altfeld]

Hi Robert,

I would agree with Terry & Skip's assessments.

One of my Practitioner students manages restaurants and in one particular case was also the head server/waiter for an establishment. And he definitely used his NLP skills to sell more & thus garner more tips.

"Would you like your wine in a glass or BUY THE BOTTLE." (?)

Delivered after having generated profound rapport, every time that little technique worked, he was basically adding US$25-60 to the bill, and thus, anywhere from $4-10 on top of whatever his tip would otherwise have been.

And as Skip has already described well, these skills will be far more useful on a grander scale after you're no longer delivering pizzas, but what a great job/environment for testing rapid use of your NLP skills with strangers!

Best Regards,

- Jonathan Altfeld
http://www.altfeld.com/mastery/index.html

[Neurotic1]

Interesting discussion. I think NLP can be fascinating. Personally I do sometimes find it irritating when i notice embedded suggestions when being served in Restaurants and the like. Perhaps it is because they are not subtle enough of I am not being paced well enough by the staff. I recently had a waitress ask our party if 'everything is still fabulous for you?' This really grated as she had completely lost rapport by failing to acknowledge that she had been quite rude at the outset in a very assertive and positively framed NLP type way. A very odd experience. I also noticed airline staff seem to use alert hypnosis sometimes. I wonder if they are trained in such techniques...